Overview of Papua new Guinea

Ela Medical Centre is centrally located on Ela Beach Road on the corner of Lawes Road Ela Beach just past the Mobil Service Station.

Our Services

Ela Medical Centre offers a wide range of services for all ages and all health conditions:

Family Medicine
Antenatal and Baby Clinics
Specialist Clinic
- ENT
- Cardiology
- Paediatrics
- Orthopaedic
- Ophthalmology
- Neurology

Pathology
Dental Clinic
Pharmacy
Massage Therapy / Reflexology
- Australian Certified

Pilot Medicals
Dive Medicals
Medical Examinations
- Pre-employment
- School
- Visa (Australia, NZ, US)

Panel Doctor
- Australian High Commission
- US Embassy
- UN Agencies
Consultant Physician
- IAMAT
- HTH Global / Regional
- Physician Advisor

Medical Evacuation
(Medevac Pacific Services Ltd)
Vaccinations
Ultrasound
Dermatologist
Female & Male Doctors
Hospital Transfers
Inter-clinic Shuttle services
After hours services
Counselling Services

Our Mission

Our mission is to provide the highest standard of patient care incorporating a holistic approach toward diagnosis and management of illness.

Our practice is committed to promoting wellness and disease prevention to all patients.

We do not discriminate in the provision of excellent care and aim to treat all patients with due respect.

Our goal is to provide a quality, caring service.

From time to time this practice invites patients to complete questionnaires on their views of the practice and how it could be improved.

These surveys are completely confidential and help us improve our services. We believe that problems are best dealt with through the practice.

General Appointments

Ela Medical Centre runs an appointment system, however we do keep openings for emergencies. You can make an appointment with your doctor by telephoning the surgery. Urgent medical problems will be dealt with promptly.

Appointments are made at 10 minute intervals. When making your appointment please advise staff if you need extra time. Nobody likes to be kept waiting and we are all aware of this and try to adhere to appointment schedules.

However, the unpredictable nature of medical practice means that doctors sometimes run behind time. This is mostly due to a patient requiring urgent medical attention.

We sincerely regret any inconvenience caused to patients when we fall behind with our appointment schedule.

We would really appreciate if you no longer need your appointment, if you would telephone to cancel.

Home Visits
If you are too sick to attend the surgery a home visit or inter-Clinic transport can be arranged by notifying our reception staff. Please inform staff at the surgery before 9.30am if possible.

Should you require medical attention after hours please telephone 320 0585 for further information.

Telephoning your Doctor / Doctors in this practice may be contacted by phone during surgery hours. A message will be taken if the doctor is with another patient and your call will be returned when the doctor is available.

In order to monitor your health and fulfil our ethical and legal responsibilities, we require that you attend your doctor for a consultation if you require further presciptions and referrals.

If your doctor is not available, another doctor in the practice can attend to your request.

Disability Facilities
This practice is designed for wheelchair access. We have have a wheelchair available if required. Should you have special needs please discuss them with your doctor.

Fees
We charge K60.00 for a standard consultation, a higher fee will be charged for a long or prolonged consultation. This also applies to children under 16 years.

We have in place a computerised recall system. You will be reminded to attend the surgery for an appointment if your doctor feels that it is appropriate.

We have a small play area available for children and babies. A private room can be arranged for changing of nappies etc. Please ask our reception staff.

Transport
Please do not hesitate to ask our reception team to order our inter clinic shuttle service to and/or from the surgery should you require one. We also have a car park which incorporates patient parking .

Information Brochures
We have a small selection of brochures and leaflets for your perusal.

Women's Health

Doctors at the Ela Medical Centre all have an interest in Womens Health. Womens Health is a broad ranging area.

One in eight women will be diagnosed with breast cancer.

Cervical cancer and pre cancerous changes in the cervix are also common problems.

Regular mammograms and Pap Smears are therfore very important screening tests to consider.

Other areas of Womens Health where care is provided at the Ela Beach Medical Centre include:

Antenatal care
Postnatal care
Breast Health e.g. mastalgia, mastitis or nipple discharge
Treatment of menopausal symptoms
Hormone Replacement Therapy
Reproductive health issues e.g infertility; pelvic inflammatory disease
Menstrual problems e.g heavy or painful periods, endometriosis, premenstrual syndrome
Ovarian problems e.g polycystic ovarian syndrome, ovaraian cysts
Uterine problems e.g uterine fibroids
Sexually transmitted diseases e.g Chamydia, Herpes, HPV, trichoniasis
Discussion re indications for the new HPV vaccine
Genital Health; candidal infections, bacterial vaginosis
Osteoporosis
Urinary Incontinence
If you are a women, sexually active, have questions, seek advice or information, then make an appointment to see your doctor at Ela Beach Medical Centre for a women's health check.

Privacy

Our Concern In accord with the Privacy Act (1988) all information collected in this practice is treated as "sensitive information". To proctect your privacy, this practice operates strictly in accordance with the Act. We use this information you provide to manage your personal health care. We generally disclose selected information to various other health services involved in supporting your health care management (e.g. pathology, x-ray). As an organisation, our principal concern is and always has been the health of patients who visit our medical centre. A high level of trust and confidentiality is required to ensure the confidence of the patients we serve. We recognize that the information we collect is often of a highly sensitive nature and as such we have adopted the highest privacy compliance standards relevant to ensure personal information is protected.We require all our employees and contractors to observe obligations of confidentiality in the course of their employment/contract. If you have any questions about how we handle your personal health information or need to arrange access to your records, please ask your doctor, as appropriate.